Website hosting can be a complex undertaking. Determining
how much space you need, how much transfer, finding
a reliable host, and getting everything online is no
simple task. Add ecommerce to the mix and things become
even more complex. This article will deal with some
of those additional complications to finding a host
for an online store. All of the same considerations
to finding general hosting can be applied to ecommerce
hosting, there are simply a few additional ones that
need some attention.
Basics- Disk Space and Transfer
The core states of any kind of hosting, ecommerce
or not, remain space and transfer, or traffic. Generally
measured in monthly increments, your space and transfer
will place a crucial role in determining just what
size plan you need. Ecommerce sites will, generally
speaking, require more space and transfer than an
equivilant sized site without ecommerce. This is due
to the presence of the shopping cart upon which the
online storefront is based. Shopping cart programs
are installed to the account on which they operate,
requiring space, and their scripts for running the
store will require additional transfer to handle customers
as they browse, add items to their cart, and check
out. Will there be a tremendous amount of extra transfer
required by the cart? That depends on how many use
the cart and on the cart itself. This is why its best
to start small and having a clear upgrade path to
handle future popularity.
Prospective online merchants will generally have
a good idea how many products they'll be selling initially.
This will vary wildly from merchant to merchant, and
many merchants don't put their entire stocks online.
It is wise to start with a considered selection of
products first, especially if you wish to initially
keep your hosting plan small and upgrade as the store
prospers. Those with a great deal of products need
to be aware they will probably be facing a bigger
monthly fee for a larger hosting plan. Once the decision
is made regarding the products, attention can be turned
to finding a suitable shopping cart program to contain
them.
Shopping Cart
The choice of shopping cart can be a personal one.
Those entirely new to ecommerce will probably not
have any experience with any kind of shopping cart
software. There are a number of popular choices, and
most hosting companies will provide one, if not a
variety, from which you can choose. It is important
to find a shopping cart that suits the individual
user, as attempting to change your shopping down the
road can be a long process that will, most likely,
bring your store down during a transitional period.
Don't immediately jump at the first cart a host offers.
Ask if they have demos and try them out. Be sure it's
a program you can learn and use, as it is the primary
way you'll be doing your online business. Even if
you have a large business and have a design firm setting
up the cart, a rudimentary knowledge of the cart's
processes is highly recommended.
Learn as much about your prospective shopping cart
software as possible. Make sure it supports SSL, a
common site security protocol that will help keep
your customer's credit card numbers safe when ordering
online. It will need to support your merchant account
and payment gateway. In many cases a host might bundle
these services, so compatibility isn't an issue. If
you secured your merchant services separately from
hosting, be sure they are compatible. Find out if
the cart has a recommended maximum product limit and,
of course, try not to exceed it. The store may slow
down and perform poorly if there are too many products
in it.
Finally, make sure it will do everything you want
it to do. Some merchants sell services and downloadable
items that don't conform exactly to the order-product-ship-product
flow. If your cart doesn't support these features
by default, there may be 3rd party add-ons that will
provide this functionality. Miva Merchant is one such
shopping cart with a very active 3rd party developer
community providing a wide range of add-ons, or "modules"
to extend the feature set of the original program.
The merchant will have to buy these add-ons and have
them installed on their own initiative, though, and
the hosting company will not be able to support them.
Reliability and Support
Perhaps of greatest importance is reliability in your
chosen host. Think in terms of a "brick and mortar"
storefront. If someone locks the front door during
business hours, then no customers can come in and
nothing is sold. Similarly, if an online store is
down at any hour, no customers can come in and nothing
is sold. You want the most reliable hosting for such
a mission-critical site. Never just take the word
of a hosting company's site in regards to their uptime.
Do research and look for customer reviews of your
prospective host. Online merchants should always be
willing to pay more for a reliable hosting company
with good uptime and support. A good rule of thumb
is to stay away from free or "bargain basement"
hosts, since support and uptime are usually the first
things to suffer with this kind of hosting.
Conclusions
Finding the right ecommerce hosting company requires
a few additional considerations. Decide on your products,
your shopping cart, and then shop for your hosting
company. You will need more space and transfer than
an equivalent site, but start small with your product
selection and you can still save money on your hosting.
Find a shopping cart that's easy for you to use and
understand, as switching at a later date can result
in downtime and a lot of work transferring your products.
Finally, make sure your host has solid uptime, as
an online store that's down isn't generating any sales.
About the author:
Mr. Lester has served for 4 years as the webmaster
for http://www.apollohosting.com
and previously worked in the IT industry an additional
5 years, acquiring knowledge of hosting, design, and
search engine optimization. Apollo Hosting provides
website hosting, ecommerce hosting, vps hosting, and
web design services to a wide range of customers.