With the rise of alternative marketing,
including user and consumer generated ad content, there
have also come questions of appropriateness. There is
no central clearing house for ideas, in the viral marketing
world. There is no one point of view through which everything
is filtered. This can create problems for companies
who put up advertising that might be deemed offensive.
You may have heard about the controversy involving
Volkswagen. It started in January when a British newspaper
reported that Volkswagen paid two design professionals
to create a professional-quality car commercial that
was making the rounds online, in viral fashion.
The ad portrays a suicide bomber attempting to blow
up a cafe by detonating a bomb from inside his VW
Polo. However, the car contains the explosion, prompting
the tag line, "Polo. Small but tough." The
ads creators claim that ad was never intended for
public consumption, and Volkswagen has vehemently
denied having anything to do with the clever but controversial
ad (to the point where it's now suing the creators).
Still, many believe the company was secretly involved.
The debate has been a regular feature on marketing
blogs since the ad's release and is responsible for
a widespread viral marketing campaign. The video has
been uploaded to numerous video-sharing sites, and
has been posted on internet message forums and chat
rooms all over the internet.
This debate touches on a facet of content created
without accountability, namely the fact that without
accountability, many more of our politically correct
sensibilities are liable to be violated. The Volkswagen
video touches on some of the more volatile flashpoints
in our culture today: violence, terrorism, and political
discourse in advertising.
Terrorism is a large issue for us today. We are currently
engaged in a war against it. We struggle with the
idea of suicide bombers. Most people cannot understand
how and why someone would choose to kill themselves
by killing as many other people as they can. It is
an act, and an ideology, that makes us uncomfortable.
This kind of discomfort is not a traditional tack
to take in advertising. Traditional advertising is
based upon making people comfortable, making them
happy, selling them a life that is better than the
one they live.
Political discourse in advertising is equally controversial,
for different reasons. It does not make us uncomfortable
in the same way, but it does represent a tension.
In an age in which people are increasingly jaded to
politics and believe, by and large, that all politics
is bought and paid for, blurring the line further
by incorporating political statements into advertising
enters a gray zone that bridges advertising and news.
Political advertisements are already the subject
of controversy, and they are explicit statements,
with the intent to sway political thought. Incorporating
elements of current political debate into advertisements
meant to sell a particular product further blurs the
line between political statement and money. That line
is already far too blurry for some.
T-Mobile was also propelled into the spotlight by
an equally controversial incident. In late February,
socialite Paris Hilton publicly announced her T-Mobile
Sidekick had been hacked. Subsequently, her famous
friends' contact information was posted on the Web.
Although one might assume security concerns would
spell doom for the wireless carrier, the incident
actually boosted Sidekick sales. This prompted a few
fellow marketers to jokingly question whether the
hack was, in fact, an accident.
This may seem like a stretch, the province of crazy
conspiracy theorists, but the boost in Sidekick sales
is unmistakable. Perhaps it is not so far fetched
that the company orchestrated the incident to raise
the Sidekick’s profile in the public consciousness.
VW and T-Mobile may not be behind the Internet scandals
that brought them so much press, but these incidents
got me thinking: is alternative marketing poised to
become the principal arrow in a media planner's quiver?
After all, the old adage is that any press is good
press. Perhaps these new marketing techniques are
merely proving that in spectacular fashion. With the
ability and the freedom to take the kind of risk that
would create this kind of controversy, we are perhaps
seeing the ultimate proof that anything that gets
your company or product’s name out there is
not a bad thing, but instead a good thing.
User-generated content means that content is created
from a myriad of different perspectives, both personal
and cultural. People from a variety of viewpoints,
with a variety of life experience may, perhaps, use
or be interested in the same product. This means that
advertising for this product can now speak to all
of those diverse and disparate groups, in their voice
and in a language they understand and appreciate.
Fresh ideas are easier to attain, and cheaper to
produce in this user-generated content model. Because
the majority of the content of advertising is created
free of charge by the consumers of said product, and
the company doesn't have to make expensive ad buys
on television, the cost of advertising is reduced
dramatically. The only major outlay that the company
makes is the web space and hosting to get the consumer-generated
content out there. Some companies (such as Converse)
also offer a cash prize to the “best”
ad created by consumers as an incentive to lure them
into involvement. Money is a great human motivator.
Still, this is a much cheaper alternative to the
traditional television marketing campaign, involving
paying for creative, actors, directors, design, and
the air time to get the ad out to people. In traditional
advertising, all of these costs are borne by the company.
In alternative marketing schemes, the majority of
these costs are outlaid to the consumers of the product.
It’s a clever switch.
However, the trade off is always that out-sourcing
creative processes inherently carries a loss of control
of the output of those creative processes. You don't
get to control what is made that carries ties to your
product, either official or unofficial. Of course,
a company can always refuse to put a piece of user-generated
content on it’s official website, but that doesn't
always stop it’s dissemination. The beauty and
the curse of the internet is that it is free and open
for all to use, and free upload sites such as YouTube
and Flickr make it possible for anyone to make their
work available to the general population. If the ad
is creative and clever, as was the case with the disputed
Volkswagen ad, it just may become an internet sensation.