Search engine optimization, links, directories
— all of these are well-known means to drive visitors
to your site. But, what can you do to keep them there?
The number of visitors who land on your site and quickly
move on is called your bounce rate — the rate
at which visitors bounce to another site.
So, here are 30 sure-fire tips to keep visitors on
site longer — and maybe even bookmark your site
for future visits.
1. Teach them something. You can't swing a dead copywriter
without hitting a Glazer-Kennedy "Who else wants
to make a million dollars?" long-form sales letter
on the web. It's page after page of hype, with a PS
and a PPS just to make things urgent and "interesting."
Interesting? That's not what visitors want –
steaming piles of hype. Provide informational content
– no sales –
about your product or services. Teach visitors and
they'll look favorably upon your site.
2. Keep it fresh. Related to #1, if they've read
it once they won't wont to read it again so keep adding
new articles of interest to your primary demographic
– your ideal buyer.
3. Add a blog. Blogs can be added to a site with
a click if you go with a web host with a big tool
kit. Blogs are an easy means of adding new content.
It's a great way to add user-generated content (free
stuff) and it's a terrific way to build a site community
– a dedicated group of visitors
who visit your blog everyday.
4. Keep the navigation really, really simple. First,
navigation links should be large and clearly labeled.
One boating supply site uses "Gulls" and
"Buoys" as labels for their women's and
men's clothing line. May be cute but it's also confusing.
Also, keep navigation consistent throughout the site.
If you use a navigation bar at the top of the home
page, keep it there on all landing pages so visitors
don't have to look for it.
5. Provide a site map. It's easy to get lost on a
site that has a couple of hundred pages. A link to
a site map helps visitors (and search engine spiders),
and an omni-present link to the homepage keeps visitors
from bailing on your site simply because they took
a wrong turn.
6. Provide product pictures. Indeed, product pictures
sell products….something about
a picture being worth a 1,000 words.
7. Provide complete product descriptions. Skip the
sales yak. Keep your product descriptions 100% informational.
Be sure to list all product features. Then move on
to #8.
8. Describe product benefits. Most site owners (and
copywriters) describe a product's features, i.e. 300
watts of raw power, a low-cut vamp, etc., but buyers
don't purchase features; they purchase benefits. Be
sure to describe how the product will make the reader's
life easier, simpler, more productive, more fun or
just better.
9. Provide numerous marketing channels. Some visitors
will be comfortable ordering online; others want to
order by telephone. Give visitors a choice and post
that telephone number on every page of the site.
10. Keep it fun. Write in a chatty tone. Even serious
subjects become more readable –
accessible – when written in normal-speak
not web-speak.
11. Ask for site feedback. Provide the visitor with
a means of leaving feedback for you and other readers.
12. Encourage product reviews. Amazon does it and
look what it's done for them. Good product reviews
from visitors (1) shows you care about their needs
and (2) provides solid gold marketing input. If the
item is routinely slammed, dump it. If it gets good
buyer reviews move it to the home page.
13. Separate informational content from sales content.
The easiest way to do this is to create an archive
of informational content separate and distinct from
product pages.
14. Don't assume all visitors will land on the home
page. Search engines index every page of a site so
a category landing page may have more relevance to
the user's query than the home page. So, consider
every page a landing page and every product page a
landing page, i.e. tell the visitor where s/he is.
15. Keep site pages light. Even 30 seconds is an
eternity when waiting for a page download. In fact,
you'll lose 90% of potential visitors who have to
wait for a 30-second download. Now that's a short
attention span!
16. Create visitor trust. From home page to landing
page to checkout sequence, create trust in the minds
of visitors. Not only does it keep visitors on-site
longer, it generates more sales.
17. Add RSS feeds. This simplifies the visitor's
day by providing in one place all pertinent information
relevant to the topicality of your site. So, instead
of having to visit 10 sites for the latest in gold
investing news, visitors can access your site for
the latest via RSS feed.
18. Please the eye. It's a subliminal thing. Pastels
are appropriate for sites selling makeup or clothing.
Fluorescent green works well for that high-protein
energy boosting shake. Two completely different buyers,
two different products, two different looks.
19. Give them something to watch. A how-to video
or PowerPoint deck will keep visitors watching, especially
if it provides useful information. There's just something
hypnotic about moving pictures!
20. Allow visitors to bookmark pages. This is so
simple to do yet few site owners do it. It's the best
way for visitors to compare product A to product B.
21. Don't be afraid of syndicated content. Some webmasters
shy away from syndicated content because it's duplicate
content and, therefore, doesn't help in SERPs placement.
Okay, but it does provide informational content relevant
to the interests of your visitor. And it's free. Remember,
the objective is to keep them on site for as long
as possible to make that sale.
22. Personalize the homepage. Welcome repeat visitors
by name. Make recommendations based on previous purchases.
Create a "Your Shopping Cart" feature. In
other words, make the visitor feel welcomed and valued.
They are.
23. Plant Easter Eggs. You don't see this much but
it's a great idea. Easter eggs are little surprises.
The term comes from computer gaming in which programmers
plant little surprises to be discovered by the player.
In the case of your site, tell readers about the
Easter eggs on the home page. Tell them what they
can "win" by discovering an Easter Egg –
a small give-away that you can buy in quantity. Visitors
will be looking at every page trying to find those
fun surprises – and FREE stuff.
24. Make sure your informational content is accurate.
There is so much mis-and dis-information on the web.
However, your visitors will stick around to read what
you say – especially when you back
it up with references – even links
to references!
25. Yes, grammar counts. Spelling and punctuation,
too. Sure, most people won't care if you use except
instead of accept. But some will. And they'll draw
the rightful conclusion that if your site text isn't
dead-on, maybe other aspects of your business are
off target.
26. Provide shopping carts. Again, obvious, but you'd
be surprised how many sites don't offer shopping carts
– even though the software is OSS!.
Without a shopping cart, the user has to write down
all product info – way too much
trouble.
A good shopping cart program will enable visitors
to view cart contents, change quantities and delete
items at any time.
27. Slap security all over your site. Still more
than one-half of all buyers won't buy online because
they're afraid of getting ripped off. There are plenty
of trust building tools like Verisign and BBBonline.
Make sure your visitors and buyers know your site
is secure – or they're gone.
28. Offer a "Track Your Order" feature.
Just another reason to get the visitor back on site.
"Hey, as long as you're here, we have these on
sale for the next two hours."
29. Expand the viewers scope. You sell canoes online
and you're doing okay. Well, put up a couple of informational
articles on the joys of sea kayaking just before bringing
out a new kayak product line. You can't always be
sure what the visitor wants. Sometimes the visitor
doesn't even know. But you can tell him or her, provide
some interesting reading, some food for thought and,
if all falls into place, generate a kayak sale.
30. Tweak. Not every bird flies. Use site metrics
analysis software to determine which features readers
find appealing and which are ignored. Then, it's just
a matter of building on the good stuff and dropping
the unseen.
It's rare to get it right the first time, but tweaking
will improve site performance and links popularity
over time. And, the more visitor traffic and page
views, the more successful the site.
So, once you've got them on site, keep them there
with interesting, easy-to-find information that's
relevant to the visitor's needs and wants. That's
what makes conversion ratios skyrocket.