By Adam Eisner, 1/13/2004
A little over a year ago, in the middle of the holiday
shopping season and with little fanfare, Google launched
Froogle, a shopping comparison site.
A year later, both the notoriety and the quality
of the product have improved. And just like last year,
Google recently made some key changes in quiet fashion
during the holiday season – most notably integrating
Froogle search results into Google’s. Searching
for “dvd players” on Google, for example,
not only yields results from Google, but products
and prices from Froogle’s database as well.
Marissa Mayer, Director of Consumer Products at Google,
says the change is part of what Google calls its "one
box" style, which aims to provide integrated
results from its search properties, including Google,
Froogle and Google News. "The idea is... there's
a single box on Google where you can go and type pretty
much anything you are interested in or want and get
results back,” she says.
The change coincided with what is expected to be
a banner year for online retailers thanks to more
Internet-savvy consumers, an improving economy, and
an increase in home shoppers – all of which
have benefited Froogle. "It definitely seems
to be a very healthy retail fall," Mayer says.
"It seems to be [that] we're seeing more online
sales interest. We're seeing aggressive advertising
both on Google.com and as well as on Froogle…
all signs would seem to point to the fact that we're
seeing increased savviness of online shoppers as well
as a healthy shopping season."
Aside from the recent integration of Froogle results
with Google, Mayer says the Froogle product itself
has improved significantly over the past year. "We've
done a lot of work improving the quality and relevance
of results," she says. "I think that Froogle
has improved vastly in its search capabilities."
Several new features the company believes improves
the “product search experience” have been
introduced, including the ability to sort results
by price, restrict by price and restrict by category
– all of which are ideas that came from searchers
themselves. "Those were all done in response
to our user feedback,” Mayer says.
Like Google, results at Froogle are based on relevance
instead of cost. Mayer encourages merchants that wish
to be listed to use Froogle’s automated feed,
although sites can still get listed via an index that
has been built on results from Google.
" We've gone through the Google index and we've
discovered pages that appear to be selling things,”
Mayer says. "We've created a smaller search engine
based on that." This search engine approach is
also what makes Froogle unique compared to some of
the Internet’s more popular shopping portals,
but that doesn’t mean similar sites aren’t
keeping a close eye on Froogle. "We don't want
to underestimate them,” Ignacio “Iggy”
Fanlo, Chief Revenue Officer of Shopping.com, said
in a recent interview. “They are a formidable
company, and the Web is littered with those that have
underestimated Google."
Smaller merchants also keep a close eye on Froogle,
many of whom now directly benefit from the site. “[Froogle]
… only provides us with more visitors, but also
more targeted traffic, where folks are more likely
comparison shopping and/or actually looking to purchase
something," says Liz Hekimian-Williams, owner
of Giftsprings, an online gift store that is listed
in Froogle. And although she points out a couple of
small drawbacks to Froogle - such as trying to stand
out as a company when several retailers offer the
same product – she says she is “very happy”
with Froogle. “We hope they will be able to
continue it for the benefit of both consumers and
merchants,” she says.
As Google heads into 2004, the company’s products
are receiving more public attention than ever as IPO
rumors swirl. Some of the issues that will arise for
Froogle will likely include expanding the site beyond
the U.S. market (there are no set plans at the moment,
though Mayer says she thinks it “logically makes
sense to happen”), and taking Froogle out of
beta. (Google says timing to come out of beta will
be discussed “in the coming future.”)
And although Mayer declined to reveal any specific
plans for 2004, she says users can expect Froogle
to continue to develop and improve. "We really
want to help users to find the best place on the Web
to buy their product,” she says, and also points
out that the site can benefit merchants as well. "We
have had a fantastic merchant response,” she
says. “We have lots of merchants participating
– and they've been seeing good traffic and very
well-qualified leads.”