According to a recent survey by Americangreetings.com of 1,000 Internet users, 60% of users prefer reading email instead of standard snail mail. In addition, the survey concluded that 34% prefer to send email as opposed to making a phone call.

The survey also shows that 75% of users receive personal email at work, and 76% feel that good email etiquette is important.

As email is proving itself as the communications medium of choice for Internet users, we urge you to examine your email communications.

Here are 5 simple suggestions that will make a difference:

1. Respond to all messages the same day (never more than 2 days)
2. Make sure your spelling and grammar is flawless
3. Include your phone number, email address, your title, and Web site address
4. Have stock letters ready for common questions
5. Use the persons name whenever possible (ie: Dear John)